Invoicing for New Zealand Couriers’ products and service is comprised of product/service base prices, surcharges, and GST.  Our surcharges cover variable costs to our business that fluctuate and are outside of our control, such as fuel price.  We chose not to embed these costs in the price of our products and services so that any reductions can then...

We do our best to  care for  all deliveries  trusted to us, and i t doesn’t happen often, bu t  due to the nature of courier networks  sometimes parcels can  go missing or get damaged along the way.  Should this happen to your delivery,  here's what to do:   Firstly, if a parcel is yet to arrive it may still be on its way.  You can use our online  t...

To send in a parcel within New Zealand, you'll either need to place courier tickets on your parcel. Which ticket and how many to use will depend upon the destination, weight, and size of your parcel. Here's how to choose the right one for you: Which ticket(s) do I use, and how many do I need? Go to the Ticket Calculator tool Enter the From - To info...

Whether across the country or around the world, we do our best to make sure your deliveries arrive safely and on time, every time.     Even though we work hard to care for your international deliveries, with so many steps and moving parts involved with overseas  shipments  we strongly recommend that get your international items covered, just in case...

For 'Send a parcel' users (non-account holders) Dangerous Goods cannot be carried - this includes lithium batteries, e.g. mobile phones, laptops, and vapes. Our requirements and guidelines relating to the transport of Dangerous Goods are outlined in  the   Freightways  Dangerous Goods policy and applies to all Freightways companies (i.e.  New Zealan...

Details for our branches, depots and Delivery Link Partners.  New Zealand Couriers has 22 branches throughout New Zealand, each with a team of local courier specialists to help you get products to your customers. New Zealand Couriers Locations Click on your area to see  contact details ,  hours and  addresses of our branches/depots/Delivery Link Par...

Email notifications are free (three emails – Pick up, Out for delivery & Delivery). Text notifications are 24c per consignment (two texts – Out for delivery & Delivery). If text notifications are used, the 24c will be added to the base charge of the consignment you're sending. If you're sending a multi-part consignment, both the notification...

New Zealand Couriers divides New Zealand's addresses in three main categories: Business Delivery Zone Residential Delivery Zone Rural /Non-urban Delivery Zone How to check what delivery zone your address is in Go to our Address Checker   Type in the address you want to find out about The green tick dictates the area that your address is in What is a...

All of our pre-paid Express Packs can be sent locally, regionally or nationally at a flat price unless you are sending to a Residential or Rural address or opt for a Saturday delivery. An additional Saturday, Residential or Rural ticket will need to be added to the Express Pack in those cases. Express Packs and Greenpac™ Our entire Express Pack rang...

Do you have  your parcels  sent to your home address?  Ever come home to a missed delivery card?   We’ve come up with five ways to help you avoid missing deliveries in the future. Is your parcel already on  its  way to you? If your parcel is already on its way to you, you will need to contact your local New Zealand Couriers branch to organise your p...

Contact details for our branches, depots and Delivery Link Partners. New Zealand Couriers has 22 branches throughout New Zealand, each with a team of local courier specialists to help you get products to your customers. New Zealand Couriers Locations Click on your area to see contact details hours and addresses of our branches/depots/Delivery Link P...

Parcel Notifications are messages sent to the receiver of a parcel either by email or text to keep them updated at each step of the parcel journey. Notifications are available for three parcel events: Pick up – when the courier collects the parcel – Email  Out for delivery – when the parcel is out for delivery – Text or Email Delivery – when the par...

The Terms of Use for our API are located on the Freightways website (our parent company).    View the Terms of Use for our API >...

Our  Address Checker  tool  lets you see whether a delivery address is considered by us to be in a Rural/Non-Urban Zone, a Business Zone, a Residential Zone, or if we offer Saturday delivery service to that location.   This is important to know because deliveries to Rural/Non-Urban and Residential Delivery zones require additional ticket/s, and Satu...

Administration Fee to be applied from 8 August 2022 From 8 August 2022, there will be an administration fee of $12.50 for processing each Dangerous Goods courier item with incorrect paperwork; labelling, or packaging.  We do not set the rules regarding the movement of Dangerous Goods (these are set by the NZ Transport Agency), but we must abide by t...

We can help you get your parcels to thousands of nationwide rural and non-urban addresses. More remote locations may take a little longer, but we’ll ensure it arrives safely. What are Rural/Non-Urban areas? A rural/non-urban delivery zone is an area outside of the reach of our standard courier services (Business & Residential Delivery Zones) – t...

Returned home to find you have missed a delivery and the courier has left a card? Redelivery options Collect from our branch (make sure you bring I.D.) - You will be able to select this option from the next business day. Redelivered to the same address/original delivery address Redirected to a different address (e.g. workplace where someone will be ...

For one-off parcel (non-account holders) Send a one-off parcel without an account by using send a parcel  Get a quote, Pay online and Print a label all online. All you need is a printer and a credit/debit card. Delivery: Next working day Tracking: Included Weight: Send up to 25kg Size: Send up to 0.1m3 / 1.80m length Value: Items covered up to $500 ...

New Zealand Couriers' top priority is getting your parcel delivered on time and in great condition. Our experience tells us that proper packaging and labelling is the best way to avoid damage, delay or additional costs. Parcels can travel a huge distance through our network, passing through many hands and machines, so it's vital you package them wel...

Address validation allows us to deliver your packages faster, increase your first-time delivery and pay drivers more fairly.   The best way to validate addresses is through the CoreLogic Address Right API, which is fully subsidised for up to 5,000 addresses per day. Validating addresses through CoreLogic gives New Zealand Couriers accurate latitude ...

You will need a  New Zealand Couriers account  number  and PIN number  to book a courier online. If you do not have an account with us, you can find out how to open an account   here . How to book a courier for a pickup   Ensure your item(s) are packaged and ready for collection before you book your courier.   Go to  Book a Courier Enter your  compa...

Join New Zealand’s leading courier company   We know it's our people who set New Zealand Couriers apart. In fact, the focus on service by our staff is what helps us remain a leader in one of the country's most competitive markets.  As our business  grows  we look for those who can deliver on our promise as they deliver our customers' packages.    We...

Depending on where your item is being sent from and to, the time taken to get there will vary. Local/Regional deliveries - sent within a town/city/island Next working day by 9.30 am to business addresses in main centres. Allow up to 5 pm for residential addresses. For within-town/city deliveries, the delivery may be same-day to business addresses if...

Our Conditions of Carriage details the terms and conditions of our service and help to ensure the compliance of both your parcels and our operations with all applicable government regulations. By using our delivery service you are agreeing to our Conditions of Carriage, so we do recommend that you familiarise yourself with them. Download the Conditi...

You agree to indemnify New Zealand Couriers of any loss or damage to the consignment as a result of the item being left on the property specified in any electronic ‘Permission to Leave’ request. If an item is delivered and subsequently found to have suffered damage, a claim may still be made and the standard claims process will be followed. It is Ne...

How to query  an international  consignment   Track   the consignment you wish to query, click on the blue  Query delivery  button   Fill out the query form and click  Submit   A member of our team will look at your query and contact you with a resolution or advise next steps   What each tracking status means   Collected   Your parcel has been picke...

For multi-part consignments, the Out for delivery and Delivery notifications are triggered by scanning any part of the consignment. We have a 24-hour wait rule in place for consignments that receive more than one onboard or delivery scan.   For example : If Part 1 and 2 are scanned onboard with the delivery driver in the morning and Part 3 is scanne...

If you have a question about sending or receiving an international consignment, our I nternational  customer services  team  will be happy to help you .   If your question is about your account, please contact your account manager as they will be best placed to answer your question.   You can find how to  track your consignment ,  query your consign...

During the statutory holidays our branches will be closed, and our couriers will not be working 25th - 26th December 2025 and 1st - 2nd January 2026.  If you're only closed for the statutory holidays, you don't need to let us know anything. How to let us know when you will be closed Fill out our Christmas Closing form so we can tell your courier the...

If you are currently using a different address validation system, you should consider switching to the CoreLogic API. CoreLogic AddressRight has more than 2.4 million physical in-use addresses, plus an additional 100,000 alias addresses and road names. They also update their data weekly, with thousands of updates and new addresses, from multiple sou...

The location you wish to have your deliveries collected  from  is recorded in our system when an account is opened so that when a courier booking is made, the courier knows where to go.    Only one location can be associated with each account in our system.  If you have multiple pick-up locations for your business, you need to set up an account for ...

The New Zealand Couriers team is intrinsically linked to a number of important charitable causes throughout our country. At a national level we provide ongoing support to four major charities - Child Cancer Foundation, Keep New Zealand Beautiful, The Hearing House and Kidsline. Here, our efforts go beyond the every day – we always look to see how we...

The Temporary Service Continuity Surcharge (TSCS) was introduced in late 2016 as a mechanism for helping cover significantly increased operating expenses caused by unforeseen events.     We felt that adding a surcharge was a transparent method of sharing  these unforeseen  costs while providing the flexibility to adjust the figure accordingly based ...

We’re very sorry that you feel you need to make a complaint.  Our local branches are best equipped to manage complaints as they will have all  the  needed information  about your parcel, query or account.  If you feel your complaint needs serious escalation, you can address your message to the Branch Manager of your local branch. If you know your lo...

Our standard account payment terms are the 20th of the month following the date of the invoice/statement.    If any account is in dispute, the undisputed portion of the account shall be payable as normal.  We maintain the right to withhold any services to any customer whose account is in arrears until such time as the account is paid. We also have t...

When you make a booking for a courier to come and collect your items for delivery, they will do their best to come in on their next cycle time – they do not come straight to you from where they are.     Cycle times are the scheduled times our couriers travel through areas to make deliveries and collect out going items.  Frequency and timing of cycle...

For safety and security reasons we cannot give out the contact details of our couriers.     If you have had an issue with your courier, or they have not arrived  when  expected, please email your local customer service team or account manager with the details. They will investigate the situation and let you know what they have been able to do about ...

How to track an international consignment   Go to our  Tracking tool   and locate International Consignment  Enter your  consignment/ tracking no.  and click T rack my item View the status of the  consignment What each tracking status means   Collected   Your parcel has been picked up by the courier from the designated pick up address.   In transit ...

It's easy to use Parcel Notifications: Fill out the form - Let us know your details and what ticketing system you're using. Get enabled - We'll set them up in your system and let you know when they're ready to use. Turn notifications on - Simply tick a box and your customers will get messages each step of the way. Get Parcel Notifications >...

We offer an easy to use online portal to order courier products such as ePacks, tickets, labels and more in just a couple of clicks. The products you order will be delivered to you within 24 hours during the working week.     Before you start you will need:    A New Zealand Couriers trading account Your company's phone number. If your company has mu...

Due to the lower concentration of receivers in  residential delivery zones , or density, compared to business delivery zones there is many extra costs that are incurred to delivery to these areas.   As online shopping increases so does the number of deliveries to  home addresses .  That is why Pass the Parcel is a key service provided by New Zealand...

Background New Zealand Couriers is part of the Freightways group of companies. Freightways is a leading service provider in the Express Package, Business Mail and Information Management markets. Freightways recognises that its core business is reliant on transportation to service its customers and is therefore an emissions-intensive organisation. Fr...

New Zealand Couriers have coded every address in the country according to its latitude and longitude. This allows us to price delivery based on the characteristics of that address. With this information, we can provide: Fast delivery Reliable, verified addresses give us the ability to pre-sort packages in their city of origin. This saves time sortin...

Our contractors are true business partners,  your  success is our success.  Contractors  get paid for every pick-up and delivery, which means you'll enjoy the rewards of your hard work.  Our  contractor s   are  independent business owner s  and operator s,  essentially own ing  your own business (but with the advantages of being paid on a set date,...

What is a 'Dangerous Good'? A Dangerous Good is “any substance or material that is capable of posing an unreasonable risk to health, safety, and property when transported in commerce”, this includes items such as batteries, aerosols, and flammable liquids.  Certain products may seem harmless but can become hazardous when moving through a transport n...

Send a parcel Send a one-off parcel without an account by using send a parcel. Get a quote, Pay online and Print a label all online. All you need is a printer and a credit/debit card. Delivery: Next working day Tracking: Included Weight: Send up to 25kg Size: Send up to 0.1m3 / 1.80m length Value: Items covered up to $500 Add-ons: Saturday delivery ...

What is a Residential Delivery Zone? A  ‘ residential delivery ’  is  considered by   us to be a  delivery to a low-density delivery zone that includes, but is not limited to, residential homes, businesses operating from  r esidential homes, and businesses that are surrounded by residential homes. How do I know if an address is classed as Residentia...

Ideally, you’ll want to properly package, label and ticket each delivery you send out, but we understand that sometimes you can get caught without the right tickets or run out of printer labels. That’s why we developed a solution for this predicament.  Send a parcel Send a one-off parcel from home or work, no account needed. Get a quote, Pay online ...

If you have a question about a parcel you have sent or is being delivered to you, you can query it on our website. Sending us your query through our website can be much faster than phoning, and you can do it at a time that is convenient for you. We aim to respond to online queries sent during work hours within 60 minutes; outside work hours, we will...

These Parcel Notification terms (“Terms”) apply if you are set up to have your customers receive parcel notifications from us when you send items using New Zealand Couriers (“us, our”).  These terms form part of our standard Terms and Conditions of Carriage and any other agreement you have with us. Service Provided The Parcel notification service le...

If you have lost or forgotten your Automated Booking Number simply contact your local branch. We will either email you immediately for identity verification or call you directly by phone. You will have your PIN number again soon. You can still book your courier through an operator by calling 0800 800 841. Need further help? Call 0800 800 841 or cont...

We understand that some businesses operate on weekends so the term business day can be confusing. We define a business day as a standard weekday - Monday to Friday (not including public holidays). We can still deliver on Saturdays but the sender of the parcel will need to apply an additional ticket to the parcel for this service. If you are waiting ...

In this Technical Documentation: Open API Specification Example Scenarios Getting Connected Code Snippets Selecting Carrier and Customer Date and Time Handling AddressRight Sequence Diagram Open API Specification View the Customer Integration Open API 3.0 Specification > Example Scenarios Validating an Address Validating an address and determinin...

There are certain areas of New Zealand that we define as ‘rural’ or ‘non-urban’, which means that they sit outside our regularly serviced areas (Business & Residential Delivery Zones) so we offer delivery to that area, but there is an additional 2 – 3 business days transit time compared to our regular service standard due to the lower density of...

To find out the right types of tickets (e.g. Local, Shorthaul, Longhaul) required for delivery to your intended location, please refer to the delivery maps and schedules for your specific area/region  here ....

Much like you need a passport to travel overseas, overseas deliveries need paperwork to travel across borders. The paperwork requirements can seem a little daunting, so we’ve created this quick guide to help you through the process. *Note: ePost has different paperwork requirements to our standard international courier service. Email our internation...

This article answers common questions asked about Proof of Delivery (POD) signatures. In what situations do deliveries get a signature as Proof of Delivery? Signatures are obtained for deliveries to: business addresses residential addresses Signatures are NOT obtained for deliveries to: rural deliveries. Read more about contactless deliveries here. ...

If you send an item through our network that has insufficient ticketing for its size, weight or destination we’ll do our best to still deliver it on time and bill you for the difference afterwards.  This after-the-fact charge is called Underticketing.  What is Underticketing? Underticketing refers to a piece of freight that has not had the sufficien...

Open hours for our branches, depots and Delivery Link Partners – very useful for checking if a location is open on a Saturday as not all of them are. New Zealand Couriers Locations Click on your area to see the hours, addresses and contact details of our branches/depots/Delivery Link Partners in that area. Whangarei North Shore Auckland Hamilton Tau...

Whether you are having items delivered to your home or business, missing a delivery because no one is there to sign for it is frustrating.  W ith our Authority To Leave  (ATL)  system  you can ensure items are safely delivered even if no one is present to receive them.   You choose a safe location on your property or premises where you’d like to hav...

When sending or receiving goods overseas it’s important they are classified as either ‘document’ or ‘non-documents’ correctly.  There is some difference in paperwork, duty may be applicable to non-documents, and incorrectly classifying your goods may result in penalties being applied by customs and/or delay in delivery.   The general definition of d...

A missed delivery card is left when your courier tried to deliver an item that required a signature on delivery and no one was present, didn’t feel they could leave it unattended on your property, or couldn’t get access to your property.   When an item isn’t delivered, and a missed delivery card is left, the courier will return it to their home bran...

With a New Zealand Couriers account you can send down the road or around the world.  We  offer  deliver y  to more than 220 countries and import from over 170 countries worldwide. This article explains our international services, how they can work for you and what you need to do to send an item overseas. International Courier- your service options D...

Overview Fuel costs are one of the most significant and variable components in the transport industry. Like other courier providers, New Zealand Couriers uses a Variable Fuel Factor (VFF) to reflect changes in fuel costs—primarily diesel—across our network. The VFF is designed to provide a transparent and structured way to adjust pricing in response...

For 'Send a parcel' users (non-account holders) Dangerous Goods cannot be carried - this includes lithium batteries, e.g. mobile phones, laptops, and vapes. We strive to accommodate the delivery needs of our customers as best as we can, and we do have an extensive list of Dangerous Goods that we can carry. But unfortunately, there are some items tha...

Our Conditions of Carriage detail the terms and conditions of our service and help to ensure the compliance of both your parcels and our operations with all applicable government and aviation regulations. By using our delivery service you are agreeing to our Conditions of Carriage, so we do recommend that you familiarise yourself with them. We have ...

Find out where your parcel is at any time with our  tracking tool . Enter the ticket/consignment number into the system and you’ll be given information on its location and delivery status.   You can also share the parcel status via email with someone right from the results page. How to track a parcel Go to our  tracking tool Loca t e the type of tic...

These dates are a guide only. We will not be liable for items not delivered prior to Christmas, even if they are sent before these dates. New Zealand Couriers - Christmas Cut-off Dates 2025-2026.pdf Sending within New Zealand Delivery Zone Send by Business Zone Address     23 December Residential Zone Address     22 December Rural Zone Address     1...

We understand that you may want to pick up your parcel from one of our depots on a Saturday.  In most cases picking up an item on Saturday from one of our depots is free.  However, for parcels you wish to pick up earlier than the scheduled delivery date (for a parcel sent on a Friday, scheduled delivery is the following Monday) we charge an $8 Satur...

For various reasons, t here are certain  types of  items that  we cannot carry internationally through our standard services.  These items are referred to as ‘prohibited items’ (see below examples for Express and Courier/Courier Plus services)  and include a few items in addition to those on our  domestic prohibited items  list .    Although it is n...

As there isn’t a standard format for invoices, we understand it can sometimes it can be confusing when you receive  your first  invoice from a  new supplier, o r maybe the person that usually dealt with t hat   supplier  has moved on.  Whatever the case ,  w e want to help make sure our invoices are understandable. Example Invoice Here is an example...

Unless your business has pre-arranged collection times, a courier will only come to your premise for a collection in their next cycle if you  make a booking .     Cycle times are the scheduled times our couriers travel through areas to make deliveries and collections.  Frequency and timing of cycles vary from suburb to suburb due to concentration of...

Road User Charges (RUC)   are a  tax applied to users of vehicles that use a fuel not taxed at source, i.e. diesel fuel, administered by the New Zealand Transport Agency (NZTA) and enforced by the N ew  Z ealand  Police.   Because our transport network  mainly  uses diesel-powered vehicles, R oad   User Charges add  significant cost  to  our operati...

As an express courier service provider, we specialise in the rapid delivery of smaller items, as opposed to the movement of pallets and other larger freight items performed by general logistics and trucking companies. This means that we collect freight in vans, typically by one individual, by hand without the use of equipment like forklifts and trol...

dCoAs an express courier service provider we specialise in the rapid delivery of smaller parcels, as opposed to the movement of pallets and other larger freight items performed by general logistics and trucking companies.   This means that we collect freight in vans, typically by one individual, by hand without the use of equipment like forklifts an...

We do  our  very  best to deliver to  destinations within business delivery zones  nationwide  by 9.30 am the next working day, and residential delivery zones by the end of the next working day. Parcels destined for rural/non-urban delivery zones can take 2-3 business days.   Due to courier delivery run times differing from area to area, and unfores...

Starting with New Zealand Couriers Introduction to New Zealand Couriers Mail delivery and pick up - Smart solutions to save you time and money International services - Taking Kiwi businesses to the world Our environmental statement  Sending with New Zealand Couriers User Guide - Helping you get the most out of our network Packaging - Your guide to p...

Please note: Before making a claim, you must first lodge a query for that item. Queries for missing/lost items must be completed within 14 days of despatch, and queries for damaged items within 7 days of delivery. If you need to make an international claim, go  here . Overview We handle each individual parcel with care but  sometimes unfortunate eve...

There are no new International delivery updates....

There are several ways we have reduced our impact on the planet in recent years – and there are more currently being developed. Some of our key approaches include: Measuring up: On an ongoing basis, we measure and track our carbon emissions, allowing us to monitor our progress, assess key areas requiring action and plan and act accordingly. Modern a...

There are certain areas of New Zealand that we define as ‘rural’ or ‘non-urban’ which means that they sit outside our regularly serviced areas (Business & Residential Delivery Zones) so we offer delivery to that area but there is an additional 2 – 3 business days transit time compared to our regular service standard due to the lower density of d...

The cost to send an item overseas by international courier is  comprised   of   several  factors, some of which  even  vary from country to country.   If you have an item ready to send  and want a quote right away , contact us by emailing  nzcinternational@nzcouriers.co.nz  or pho ning  0800 655 010 and we can  quickly work it out for you .   But if...

Do you have  your parcels  sent to your home address?  Ever come home to a missed delivery card?   We’ve come up five ways to help you avoid missing deliveries in the future. Is your parcel already on  its  way to you? If your parcel is already on its way to you, you will need to contact your local New Zealand Couriers branch to organise your parcel...