Unless your business has pre-arranged collection times, a courier will only come to your premise for a collection in their next cycle if you make a booking.  

Cycle times are the scheduled times our couriers travel through areas to make deliveries and collections.  Frequency and timing of cycles vary from suburb to suburb due to concentration of those deliveries and collection in that area. It is best to check with your local branch as to what time your courier is scheduled to come through your area.

It also may be worth making a note of the last cycle time as this is the cut-off time for items to be collected for that day, any bookings made after this time will have to go out the next working day.