Domestic Delivery Updates

Updated: 29 Oct 25

Marlborough Anniversary Day - Observed Monday 3rd November 2025

Marlborough Anniversary Day will be observed on Monday 3rd November.

The holiday applies to Kaikōura, Blenheim, Havelock, Seddon, Picton, Rai Valley, Renwick and Ward.

Please be aware that standard deliveries will not be made in these areas on Monday 3rd November - this is particularly relevant for time sensitive or perishable items.

Wednesday 29 October 9.00am - Network operating as per usual

Pick-ups and deliveries are now being completed within normal time-frames. The network is operating as per usual.

Tuesday 28 October 5.45pm - Some contractor disruption Auckland & Hamilton

To any Auckland or Hamilton customers who were inconvenienced today...

Firstly, a sincere thank you for your patience as we have navigated today’s unexpected disruption in Auckland and Hamilton, where some of our contractors withheld pick-up and delivery services.

We have done our utmost to clear the vast majority of freight during the day. There has been good recovery, and we are expecting things to return to normal tomorrow. If you have had any packages that were not collected today, we assure you that they will be dealt with tomorrow morning.

We would also like to assure you that our linehaul network has not been impacted by today’s disruption. So for freight that was collected today, your receivers should experience the usual reliable service.

Apologies for any inconvenience caused today, we value your understanding and support.

For updates on specific items, please continue to use the Track a Parcel tool on our website, and please refer to our Network Status Dashboard and Service Updates for the latest information.

Tuesday 28 October 11:25am - Some contractor disruption Auckland & Hamilton

We’ve been notified this morning that some of our contractors in Auckland and Hamilton may not be completing their usual pick-ups or deliveries today. This disruption is expected to last for one day only.

As a result, there may be minor delays in certain areas across Auckland and Hamilton. We’ve implemented contingency plans to maintain service coverage and minimise any impact on our customers.

We’re grateful that the majority of our contractors continue to operate as usual, maintaining the high level of professionalism our customers and receivers expect from us. We’ll also be prioritising medical and other critical-to-life items to ensure they are delivered as quickly as possible.

Tuesday 28 October 8:30am - South Island snowfall

Due to significant heavy snowfall in the South Island yesterday, several destinations in the South Island will not receive freight today:

Tekapo
Twizel
Omarama
Otemetata
Middlemarch

There may also be delays to freight into the small regional towns serviced by our Ashburton, Timaru and Dunedin couriers. Interisland Ferries are experiencing delays currently due to the weather and electrical outages in Picton.

Friday 24 October – Severe weather has eased

Following the State of Emergency and Red Level Weather Warnings yesterday, our teams are working hard to reposition delayed freight and return to normal pick-up and delivery services.

There will be some delays and we ask for our customers and receivers patience as we catch-up on delayed parcel movements.

For updates on individual courier items, please click here for track and trace.

Tracking your items