Inter-Island Ferry Service
Reduced ferry sailings and limited recovery capacity during weather or unplanned outages means pressure on the Cook Strait network is high. This impacts the entire New Zealand transport industry - affecting any freight relying on road and ferry connections between the North and South Islands.
This may directly impact CapLink, Dangerous Goods and 2-Day Road customers.
Customers with time-sensitive, urgent, or perishable items are encouraged to consider utilise NZC standard next-day delivery, meaning your items travel via our air network (Dangerous Goods cannot travel by air, so please allow a time-buffer where possible).
Friday 13th November - Microsoft is experiencing a global outage affecting Outlook email and several Microsoft 365 services
Due to the global outage (began around 6.30am NZT), many internal and external email messages are not being received at present.
Our phone systems and online tools are are still working, but if the outage continues, it is possible that our customer services phone teams could experience high pressure.
This issue may affect other areas of our technology infrastructure. We are actively assessing whether there are any further impacts and will share updates as we learn more.
We’re sorry for any inconvenience this causes. To check the latest status of your parcel, please use Track & Trace.
Wednesday 11th November - Delays for southbound parcels from Gisborne
Due to a linehaul delay, parcels sent south from Gisborne yesterday (Tuesday 10 November) may arrive later than expected.
We’re sorry for any inconvenience this causes. To check the latest status of your parcel, please use Track & Trace.
Canterbury Anniversary Day - Observed 13rd November 2026
The holiday applies to Christchurch and surrounding Canterbury areas. Christchurch and Ashburton branches will be closed in observance of Anniversary Day. Timaru, West Coast and Kaikōura services will continue to operate.
Please be aware that standard deliveries will not be made in these areas on Friday 13rd November - this is particularly relevant for time sensitive or perishable items.
UPDATE 1.30pm - Monday 2nd November - New Plymouth Service Delays (SH3 Awakino Gorge)
The overnight closures on State Highway 3 (SH3) through Awakino Gorge have ended earlier than scheduled. No further overnight closures are planned for this stage of the works. SH3 remains open under Stop/Go traffic management.
For updates on individual courier items, please use our Track & Trace.
For further road closure information, please visit the NZTA Awakino Gorge Recovery page.
Monday 29th June - New Plymouth Service Intermittent Delays (State Highway 3 Awakino Gorge)
Awakino Gorge roading is unstable and there have been ongoing closures and restrictions.
Minor delivery delays into/out of New Plymouth are likely to continue - full recovery seems unlikely in the short term.
For updates on individual courier items, please click here for track and trace.
Tracking your items
For updates on individual courier items, please click here for track and trace.
Please view our Network Status Dashboard for the latest Branch and Area Status Levels.
