Inter-Island Ferry Service
Reduced ferry sailings and limited recovery capacity during weather or unplanned outages means pressure on the Cook Strait network is high. This impacts the entire New Zealand transport industry - affecting any freight relying on road and ferry connections between the North and South Islands.
This may directly impact CapLink, Dangerous Goods and 2-Day Road customers.
Customers with time-sensitive, urgent, or perishable items are encouraged to consider utilise NZC standard next-day delivery, meaning your items travel via our air network (Dangerous Goods cannot travel by air, so please allow a time-buffer where possible).
Tuesday 4th August - Snow and Ice Impacting the Lower South Island / Harsh conditions moving up the Country
Snow and ice are preventing access into and out of Dunedin, Invercargill and the surrounding areas:-
- It is unlikely that freight will be able to reach Invercargill today
- Currently linehaul trucks have not been able to access Dunedin (we expect access later in the day)
- Roads though the lower South Island are impacted by snow and ice
- Snow is falling in Christchurch and other low lying areas in the South Island
- As per yesterday's update, wind conditions have also disrupted Cook Strait crossings - no ferries running today meaning inter-island road items will be delayed
There will be areas in the South Island where couriers cannot pick-up/deliver safely. At all times safety will be the primary consideration. Thank you to our South Island teams who are working hard to try and keep freight moving.
For updates on individual courier items, please click here for track and trace.
The below links will provide you with specific information on your local area.
Please consider the possibility of delays for any perishable / cold chain or time sensitive items moving into; through; out of weather impacted areas.
Monday 3rd August - Tomorrow, Heavy Seas mean Ferry Cancelations for the Cook Strait (Tuesday)
We have just received news that tomorrow (Tuesday 4th August) there are multiple ferry sailings cancelled. Stormy weather means that swells of 5.3 metres are expected.
This will directly impact on CapLink, Dangerous Goods and 2-Day Road customers.
Customers with time-sensitive, urgent, or perishable items should be using NZC standard next-day delivery, meaning your items travel via our Air Network (Dangerous Goods cannot travel by air and will be delayed).
There is a strong possibility that these weather conditions will mean all ferry sailings on Tuesday will be cancelled.
Monday 20th July – South Island SH1 Road Delays (North of Kaikoura)
State Highway 1 near Kaikoura is now open - but in some places there is only single lane access.
Flooding from earlier in July continues to impact on freight moving into and out of Christchurch from the north of the road closure, and there may be delivery delays while the road has restrictions.
For updates on individual courier items, please click here for track and trace.
Waka Kotahi NZ Transport Agency: Road Closures - for specific information on road closures and delays.
Monday 29th June - New Plymouth Service Intermittent Delays (State Highway 3 Awakino Gorge)
Awakino Gorge roading is unstable and there have been ongoing closures and restrictions.
Minor delivery delays into/out of New Plymouth are likely to continue - full recovery seems unlikely in the short term.
For updates on individual courier items, please click here for track and trace.
Friday 6th March - Lower Hutt Depot remains closed for customer pick-up; drop-offs; cash sales
Storms in February resulted in considerable damage to our Lower Hutt premises. The reception area remains closed and will not be opened until all roofing iron is safely in place.
Our couriers are able to operate safely out of the depot area - courier pick-ups and deliveries resumed on 20 February.
If you do not have an account, but need to send an item (that a courier can pick-up from you)... please use our Send a Parcel service.
As at June 2026 work on the Gorge continues to create a 30-45 minute delay...
Monday 19th Jan - Slight delays into and out of Gisborne Region / Large slips in the Waioweka Gorge (SH2)
Large slips in the Waioweka Gorge (north of Gisborne) mean that inbound and outbound linehaul runs will need to be diverted (this may result in slight delays for courier items which would usually be moved via SH2 north of Gisborne).
It appears that it will be a number of weeks before this route is accessible.
Click on this link for more detailed information from the NZTA.
Tracking your items
For updates on individual courier items, please click here for track and trace.
Please view our Network Status Dashboard for the latest Branch and Area Status Levels.