Friday 20th Feb - Lower Hutt Depot remains closed for customer pick-up; drop-offs; cash sales 

Lower Hutt office area remains closed to customers due to safety requirements (resulting from last week's weather related damage). It is hoped that the office will be opened to the public by Tuesday.

Our couriers are able to operate out of the depot area - courier pick-ups and deliveries have resumed.

11am Tuesday 17th Feb - Heavy rain and flooding in Christchurch

Streets in Christchurch are flooded this morning as the region braces itself for more heavy rain throughout the day. An orange heavy rain warning is in place for Banks Peninsula to 6pm today. Akaroa remains cut off this morning as State Highway 75/Christchurch Akaroa Rd is closed due to flooding and slips.

For updates on individual courier items, please click here for track and trace. If only a 'Pick-up' scan is showing, it is possible items are stuck in transit (and we will not be able to supply you with additional information).

The below links will provide you with specific information on your local area.

• Waka Kotahi NZ Transport Agency: Road Closures
• MetService Weather Warnings and Watches
• Civil Defence: National Emergency Management Agency

1.30pm Monday Update - Lower Hutt Depot access & delays

The local team has managed to access the parcels that were positioned in Lower Hutt Depot - these are being distributed to couriers for delivery.

Offices and customer areas are NOT accessible currently.

It is expected that there will be some level of delay for parcel deliveries and pick-ups over the next couple of days.

Thanks to the local team for the hard work that has gone into service recovery.

9am - Monday 16th Feb - Lower Hutt Depot has been damaged

Due to the storm, Lower Hutt Depot has sustained significant damage - the site is unsafe to occupy at this time.

As a result, deliveries in the area cannot be completed at present.

We are currently arranging assessments and necessary repairs and will provide updates as we have more information.

For updates on individual courier items, please click here for track and trace.

Network Status for Lower Hutt is currently Orange - High Pressure (returned to Status Green at 12pm Wednesday 18th Feb).

Other areas of the lower North Island have also been heavily impacted. For weather information  specific information on your local area.

• Waka Kotahi NZ Transport Agency: Road Closures
• MetService Weather Warnings and Watches
• Civil Defence: National Emergency Management Agency

SH1 Desert Road Overnight Closures (15th February – 9th March 2026)

Due to overnight closures on SH1 Desert Road (between Turangi and Waiouru), there may be some delays to morning deliveries if items are traveling via this route during these dates.

For updates on individual courier items, please click here for track and trace.

Monday 19th Jan - Slight delays into and out of Gisborne Region / Large slips in the Waioweka Gorge (SH2)

Large slips in the Waioweka Gorge (north of Gisborne) mean that inbound and outbound linehaul runs will need to be diverted (this may result in slight delays for courier items which would usually be moved via SH2 north of Gisborne).

It appears that it will be a number of weeks before this route is accessible. 

Click on this link for more detailed information from the NZTA.

Tracking your items

For updates on individual courier items, please click here for track and trace.

Please view our Network Status Dashboard for the latest Branch and Area Status Levels.