Inter-Island Ferry Service
Reduced ferry sailings and limited recovery capacity during weather or unplanned outages means pressure on the Cook Strait network is high. This impacts the entire New Zealand transport industry - affecting any freight relying on road and ferry connections between the North and South Islands.
This may directly impact CapLink, Dangerous Goods and 2-Day Road customers.
Customers with time-sensitive, urgent, or perishable items are encouraged to consider utilise NZC standard next-day delivery, meaning your items travel via our air network (Dangerous Goods cannot travel by air, so please allow a time-buffer where possible).
Tuesday 20th October - Email Scam Alert - Do Not Click Links or Make Payment
An email scam is currently circulating that falsely claims to be from New Zealand Couriers and directs recipients to fake tracking websites. These emails may claim there is a delivery issue or ask for a small payment.
These emails and websites are not legitimate and are not associated with New Zealand Couriers. They may use New Zealand Couriers branding and ask for personal or payment card details before prompting recipients to approve a fraudulent payment through their banking app.
The email message directs recipients to a fake website called https://kolkatafatafatpro.com/nzcouriers/
Please remain cautious:
- Do not click links in unexpected delivery emails.
- Do not provide payment card details, passwords, personal information, or one-time security codes.
- Verify any expected delivery by visiting the official New Zealand Couriers website directly and using Track & Trace.
- Block or report the sender if possible, then delete the message.
If you have shared payment card or banking details, please contact your banking provider immediately.
The image of this scam are shown below.
Hawke's Bay Anniversary Day - Observed 23rd October 2026
The holiday applies to Hawke's Bay Region. Wairoa branch will be closed in observance of Anniversary Day. Gisborne services will not be affected.
Please be aware that standard deliveries will not be made in these areas on Friday 23rd October - this is particularly relevant for time sensitive or perishable items.
Monday 19th October - Text and Email Scam Alert - Do Not Click the Link
A text and email scam is currently circulating that falsely claims a parcel is waiting at your local New Zealand Couriers depot. It asks recipients to confirm their identity and click a link to arrange collection or redelivery. This message is not from New Zealand Couriers. The link directs the recipients to a fake website.
Please remain cautious:
- Do not click links in unexpected delivery text messages.
- Verify any expected delivery by visiting the official New Zealand Couriers website directly and using Track & Trace.
- Do not provide payment card details, passwords, personal information, or one-time security codes.
- Block or report the sender if possible, then delete the message.
An image of this scam is shown below.
Monday 20th July – South Island SH1 Road Delays (North of Kaikoura)
State Highway 1 near Kaikoura is now open - but in some places there is only single lane access.
Flooding from earlier in July continues to impact on freight moving into and out of Christchurch from the north of the road closure, and there may be delivery delays while the road has restrictions.
For updates on individual courier items, please click here for track and trace.
Waka Kotahi NZ Transport Agency: Road Closures - for specific information on road closures and delays.
Monday 29th June - New Plymouth Service Intermittent Delays (State Highway 3 Awakino Gorge)
Awakino Gorge roading is unstable and there have been ongoing closures and restrictions.
Minor delivery delays into/out of New Plymouth are likely to continue - full recovery seems unlikely in the short term.
For updates on individual courier items, please click here for track and trace.
Tracking your items
For updates on individual courier items, please click here for track and trace.
Please view our Network Status Dashboard for the latest Branch and Area Status Levels.
