Inter-Island Ferry Service
Reduced ferry sailings and limited recovery capacity during weather or unplanned outages means pressure on the Cook Strait network is high. This impacts the entire New Zealand transport industry - affecting any freight relying on road and ferry connections between the North and South Islands.
This may directly impact CapLink, Dangerous Goods and 2-Day Road customers.
Customers with time-sensitive, urgent, or perishable items are encouraged to consider utilise NZC standard next-day delivery, meaning your items travel via our air network (Dangerous Goods cannot travel by air, so please allow a time-buffer where possible).
Update Wednesday 22nd April > Monday 20th April - Interislander & Bluebridge Ferry Disruptions
WHILE FERRY SAILINGS HAVE RESUMED, A SIGNIFICANT BACKLOG COMBINED WITH LIMITED CAPACITY MEANS DELAYS ARE EXPECTED TO CONTINUE
Due to ongoing disruptions, all Interislander and Bluebridge sailings have been cancelled for at least 24 hours from this afternoon.
As a result, Dangerous Goods (DG) and any other 2-Day Inter-Island Road consignments will be delayed.
Delivery times will depend on when ferry sailings re-commence and also backlog and recovery timeframes.
For updates on individual courier items, please click here for track and trace.
Wednesday 22nd April – ANZAC Day Service Update
With ANZAC Day falling on Saturday 25 April, there will be no standard Saturday deliveries on 25 April for both business and residential addresses. There will also be no Card Left collections on this day.
New Zealand Couriers branches and front counters will be closed on Saturday and Monday (public holiday observed).
Please plan ahead for any time-sensitive or perishable freight, as delays may occur over this period.
Update Tuesday 21st April > Monday 20th April - Taranaki Service Delays
REMAINS CLOSED
Due to flooding and rockfalls, State Highway 3 connecting Hamilton and New Plymouth (between Mokau and Piopio) is currently closed.
This may delay services into/out of New Plymouth (and Taranaki).
For the latest road closure information, please visit NZTA.
For updates on individual courier items, please click here for track and trace.
Tuesday 21st April - Weather Warnings in Place Lower North Island / West Coast of South Island
Heavy rain is expected to continue through the lower North Island and West Coast of the South Island - MetService Weather Warnings and Watches has more information.
Low-lying areas in the Wellington Region including Island Bay, Berhampore, Kilbirnie and Rongotai are likely to experience delays and there will be other areas that cannot be safely accessed... our couriers have been instructed to only operate where they can do so safely.
For updates on individual courier items, please click here for track and trace.
Please consider the possibility of delays for any perishable / cold chain or time sensitive items moving into; through; out of weather impacted areas.
3.15pm Monday 20th April - Wellington Region - State of Emergency
A state of emergency has been declared across the Wellington region due to severe weather (Heavy Rain Warnings - Red / in place from 2pm Monday till 9pm Tuesday).
Further heavy rainfall is forecast later today, and conditions are expected to deteriorate. In some areas collections and deliveries may be impossible.
For any areas that are severely impacted, safety will be the primary consideration for all pick-ups and deliveries.
For updates on individual courier items, please click here for track and trace.
The below links will provide you with specific information on your local area.
- Waka Kotahi NZ Transport Agency: Road Closures
- MetService Weather Warnings and Watches
- Civil Defence: National Emergency Management Agency
Please consider the possibility of delays for any perishable / cold chain or time sensitive items moving into; through; out of weather impacted areas.
1pm - Monday 20th April - Interislander & Bluebridge Ferry Disruptions
Due to ongoing disruptions, all Interislander and Bluebridge sailings have been cancelled for at least 24 hours from this afternoon.
As a result, Dangerous Goods (DG) and any other 2-Day Inter-Island Road consignments will be delayed.
Delivery times will depend on when ferry sailings re-commence and also backlog and recovery timeframes.
For updates on individual courier items, please click here for track and trace.
Monday 20th April - Wellington Region / Impact of Heavy Rain
Storms and heavy rain in the Wellington Region mean that there may be some general delays, but also, individual areas may not be accessible for a period.
For any areas that are severely impacted, safety will be the primary consideration for all pick-ups and deliveries.
Monday 20th April - Taranaki Service Delays
Due to flooding and rockfalls, State Highway 3 connecting Hamilton and New Plymouth (between Mokau and Piopio) is currently closed.
This may delay services into/out of New Plymouth (and Taranaki).
For the latest road closure information, please visit NZTA.
For updates on individual courier items, please click here for track and trace.
Friday 17th April - Email Scam Alert – Do not Respond or Click Links
An email scam is currently circulating that falsely claims to be from New Zealand Couriers. This email is not legitimate and is not associated with New Zealand Couriers. Do not reply to the email, click any links, or provide any credit card or personal information.
We recommend recipients report the email as 'junk or 'phishing' (in Outlook/Gmail), block the sender and delete the message.
Friday 6th March - Lower Hutt Depot remains closed for customer pick-up; drop-offs; cash sales
The storms in February resulted in considerable damage to our Lower Hutt premises. The reception area remains closed and will not be opened until all roofing iron is safely in place - this is still likely to be a few weeks away.
Our couriers are able to operate safely out of the depot area - courier pick-ups and deliveries resumed on 20 February.
If you do not have an account, but need to send an item (that a courier can pick-up from you)... please use our Send a Parcel service.
Monday 19th Jan - Slight delays into and out of Gisborne Region / Large slips in the Waioweka Gorge (SH2)
Large slips in the Waioweka Gorge (north of Gisborne) mean that inbound and outbound linehaul runs will need to be diverted (this may result in slight delays for courier items which would usually be moved via SH2 north of Gisborne).
It appears that it will be a number of weeks before this route is accessible.
Click on this link for more detailed information from the NZTA.
Tracking your items
For updates on individual courier items, please click here for track and trace.
Please view our Network Status Dashboard for the latest Branch and Area Status Levels.