As you may be aware, New Zealand Couriers is having a finance billing systems upgrade, which will change the look and feel of customer invoices and statements.
These changes will be visible on invoices received from 27 September onwards.
What you need to do
- Ensure invoices do not go to your Spam folder by adding this email address accounts@invoices.nzcouriers.co.nz to ‘Safe Senders’.
- If you have an automated invoice reader or scanner, you may need to test or update your system to accept the new format (examples at the bottom of this page).
What is changing
- Invoices and statements will be sent as two separate documents to help make it easier for you to process invoices.
- The format of invoices will change slightly, as per the examples below.
- The email address that New Zealand Couriers sends invoices and statements from will change to accounts@invoices.nzcouriers.co.nz
- Invoices will have a unique invoice number.
What is not changing
- Invoices and statements will still be in PDF format.
- Invoices will still be sent on the same schedule.
- Statements will be sent monthly.
- New Zealand Couriers bank account details and terms and conditions will not change.
What happens if I miss an invoice from New Zealand Couriers?
While we are happy to be upgrading our finance systems, one key change is that if invoices remain unpaid, the new system may place an account on hold. To avoid any disruptions, please let us know promptly if you do not receive an invoice as expected.
As above, it would also make good sense to ensure invoices do not go to Spam by adding accounts@invoices.nzcouriers.co.nz to ‘Safe Senders’ now.
We are excited about the changes ahead and hope you enjoy the first step of a slightly different look and feel. Further options in relation to invoice formats will become available later in 2026.
Frequently Asked Questions
Why does my invoice look different?
We have updated the format of our invoices to make the information clearer and easier to use. The invoice remains valid and includes the same key billing information, including your account details, invoice number, invoice period, due date and amount payable.
Will I still receive a statement?
Yes. Statements will now be sent separately from your invoice, no later than the 5th of each month. If you believe you should have received a statement but cannot locate it, please contact us.
Why is my statement no longer included with my invoice?
Invoices and statements will be issued as separate documents. Your invoice shows the charges for a specific invoicing period. Your statement shows your overall account balance, including invoices, payments, credits, and any amount currently due. This change gives you a clearer view of both the individual invoice and your total account position.
I do not want an Excel file. Can I receive the detail as a PDF?
Yes. Alternative invoice-detail templates are available, including PDF options. Please contact us to discuss the format that best suits your business.
Can I return to the previous invoice format?
The new invoice format is now our standard format. However, we can discuss available templates to ensure you receive the information in a format that works for your reconciliation process.
Need help?
If you have any queries about this invoice format change, please contact our Accounts Team.
Example Invoice
Here is an example of the new invoice format:
Invoice Example PDF
Invoice Example eFile
Invoice Example_ParentChildAccounts_PDF
