Contact-less deliveries and pick ups

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Update

There is a risk of ‘community transmission’ in New Zealand.  For the safety of the general public and our people, all deliveries to residential addresses continue to be contact-less until further notice.

From 27 September 2022, deliveries to business addresses will have a signed Proof of Delivery.


Contact-less deliveries

How does contact-less delivery work?

  1. Our delivery driver arrives at your premises and alerts you that they have arrived, e.g. knock on your door
  2. Our delivery driver will stand about 2 meters from you and ask for your name. Then they will enter it and sign 'C.D.' (Contact-less Delivery) on your behalf (this will show in the tracking information)
  3. They'll then place your parcel down in front of them to complete the delivery, or in a more appropriate place you indicate, e.g. the doorstep

As usual, if you aren't present when our delivery driver arrives, we will leave a missed delivery card. 

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Are all courier deliveries contact-less?

No. Deliveries to residential addresses continue to be contact-less until further notice. From 27 September 2022, deliveries to business addresses will have a signed Proof of Delivery.

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Contact-less pick ups

How does contact-less pick up work?

  1. Choose a safe and accessible place on your property to leave parcels for collection (a minimum of two metres from others)
  2. Request a pick up as you would normally do and leave the parcels in that safe place 
  3. Our driver will arrive and collect those parcels
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Are all courier pick ups contact-less?

No.  However, if you require a contactless pickup, you can request this from your courier.

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